1. INTERNET ORDERS:
You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an email acknowledging receipt of your order (Order Acknowledgement). Please note that this email is an acknowledgement, not acceptance of your order.
2. PRICES AND PAYMENTS
All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges.
The total cost of your order will be the price of the products you order, the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Delivery charges are excluding VAT.
Prices, offers and products are subject to availability and may change before, but not after, we accept your order. If something becomes unavailable we may offer you an alternative or cancel the item from your Order
IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send you the product(s) (even if you have received your order confirmation email). We will contact you where we become aware of an error and ask whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order, you will receive a full refund of any charges paid in advance.
We accept payment by most major credit and debit cards. Payment is deducted when we process your order.
All ordered of Products will be delivered to the club instructor and be handed to the student in the class. Train Taekwondo school do not deliver.
Estimated Delivery - TAGB Products 1 week / Custom clothing 4 weeks
4. EXCHANGE AND REFUNDS
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this right does not apply to certain items such as personalised products, Special Ordered goods.. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods.The cancellation must be made by a letter or e-mail.
You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
All items can be handed back to the club instructor.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item.